Frequently Asked Questions
Where do you offer pickup and delivery?
Pickup is available at our Sandy Springs location off Roswell Road. We're working to add local delivery soon—stay tuned!
How far in advance should I place my order?
We recommend ordering at least 1–2 days in advance, especially for personalized or themed bundles. Need something same-day? We offer pick up with two-hours notice during business hours.
Do the balloons come inflated?
Yes! All our balloon bouquets come fully inflated with helium, treated with Hi-Float (for latex), and tied to a weight and bagged for safety. Ready for pickup and party time.
How long will the balloons last?
Latex balloons typically float for 2–3 days indoors, thanks to Hi-Float. Foil balloons often last 5–7 days or longer. Outdoor conditions may reduce float time.
Can I customize my order?
Absolutely! You can choose your own balloon colors, add tassels or vinyl personalization, and even request themed centerpieces. Just follow the prompts at checkout or reach out for help.
We have two options available for you. When you order our Everyday Bouquets, you have the option to pick up to 3 colors for your arrangement. When you order a Celebration Foil and add a bouquet to it, we will pick the colors that best match that foil.
What if a balloon pops or deflates early?
Once your balloons leave our shop, they’re in your care—but if something deflates right away, let us know. We’ll do our best to troubleshoot or make it right.
Do you accept returns or offer refunds?
Because our balloons are custom and time-sensitive, all sales are final. If there’s an issue with your order, contact us right away so we can help.
Can I add a tassel or number balloon to any bouquet?
Absolutely! We do the hard work for you and only suggest a tassel size that will work with your select balloons. When ordering, make sure to add the right quantity of tassels or numbers to match your bouquet at checkout. Need help? We’re happy to guide you!
Still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.